UAI  Terms of Sale

It is our objective to serve you with the utmost respect and customer service that you deserve. If you should ever feel that you are receiving something you would  consider less than satisfactory, please feel free to directly contact someone in our office.

Please understand that items such as India Water Buffalo Horn  and Mother of Pearl are a product of mother nature. We do not control the  characteristics of these items, but we will always try our level best to select what you are looking for.

A. India Water Buffalo Horn with Stripes:
The white stripes  are indiscriminate, and the depth is always uncertain.

B. India Water Buffalo Horn with Honey Color:
The honey color is indiscriminate, and the depth is always uncertain.

C. Red India Water Buffalo Horn:
The  red dye goes through about 35% on average (some times more some times less). So  you do not want to use this on a piece where you would take off a lot from the outside of the horn, or else it will wind up its natural color.

D. Shipping Methods:
Domestic Standard cost of shipping on all orders of $50.00 or under is $5.00. All order over $50.00 free shipping via UPS ground within the 48 contiguous U.S. states.

*NOTE Free shipping is  NOT included on items featured of the Internet Specials Page to Wholesale Accounts or items on sale.

Internationalorders will be shipped by the best way possible,  freight forwarder or postal service.

E. Returns, Shortages, Damages & Warranties:
Any returns, shortages, damages must be filed within 10  days in writing from date of receipt of the goods. All returns are subject to a 20% restocking fee. All returns must be pre-authorized with a return authorization number. All returns must be freight prepaid. All returns must be in original container with original packing.

We try our level best to ship you your entire order right the first time. However, if we happen to  "goof up" we will be happy to credit or replace your order, what ever meets your satisfaction.

If you should receive a shipment that is damaged, we will be glad to assist you in processing your claim with the proper freight carrier.

F. Pricing & Materials in Stock:
We try our level best to maintain the same prices for one year. However, if we are put  in a predicament, we may have to raise prices by no choice of ours.

We also try to keep ample stock of materials, but from time to time we will run out  of items. At that time, we will offer you the closest substitute when possible,  or backorder the item.

G. Wholesale Buyers:
To better assist,  you please specify the item(s) you are looking for, and we will be more than glad to provide you with the proper information. Feel free to direct your  information to us via telephone, fax or e-mail.
(Click here for that information)

H. Methods of  Payment:
We accept Visa, MasterCard, Discover, American Express, Money  Order/Cashier's Check, Wire Transfer, Company Check* & Personal Check* as methods of payment.

* NOTE our check policy, if you send us a  company or personal check we will hold the goods till the funds have cleared in our bank account. Checks must be drawn in US funds, under a US bank branch. No exceptions will be made.